Telecoms

Business Phone Systems

Cloud hosted phone system for business

An increasing number of organisations are moving away from the conventional telephone systems (i.e. PBX system) to reap the advantages of cloud-based telephony through a cloud-hosted solution.

How do modern phone systems help my business?

Trying to make sense of the technical language associated with technology can be overwhelming. To simplify the process of choosing a new phone system, let’s break it down into a few essential components:

Can a new phone system save my business money?

When it comes to cost, you may be wondering if a new phone system can help your business save money. Most cloud phone services come with a fixed minutes user plan. You pay a certain amount for the user and the minutes that come with it. That’s it. A fixed monthly per user cost. This eliminates extra costs relating to call charges and other fees. Many cloud systems have strong fraud management that can detect problems before they become an issue.

Flexibility to add more users as your business grows

When purchasing your last phone system, it is likely that you were forced to buy it in certain configurations, resulting in over-specification. On the other hand, with cloud-based solutions, you only pay for what you need – no more, no less. If you need to add more capability in the future, you can easily do so. As your business grows, you can add more users, without paying for what you are not using. This is all linked to cost savings.

Work from any location

Despite our reluctance to consider them, accidents do occur. For instance, if the utility company mistakenly damages your phone line, what can you do? With a cloud-based communication system your team can quickly relocate to a different office, home or a coffee shop and continue working without missing a beat, while your customers won’t even notice the change. With cloud-based phone systems, the mobile worker is always connected to your business phone network. They are not remote – they are just mobile.

Deliver a professional image and integrate with your IT systems

Cloud systems are designed to be intuitive and easy to use, so that you won’t have to think twice about navigating through them. Cloud systems can be integrated with major CRM and customer support applications, allowing your business to become more efficient and productive. With a cloud-based phone system you get access to features previously only available to large organisations with expensive systems: auto attendants, hunt groups, and other call routing features to deliver a professional image.

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BT Openreach Analogue Switch Off

BT Openreach have announced that by 2026 they will have begun the shutdown of the ageing copper wire telephone line network. ISDN is being phased out in favour of internet based lines. There will no longer be a requirement for traditional analogue phone lines. Are you ready?